1. Controller identity
FUSEBYTE LTD is the controller of personal data described in this policy. Company No. 10415232. Registered office: Suite Ra01, 195-197 Wood Street, London, England, E17 3NU. Contact: sayhello@fusebyte.ai.
2. What personal data we collect
- Name, work email, organisation details, and job title.
- Account and workspace profile data.
- Billing and transaction data.
- Support requests, demo enquiries, and communications.
- Technical and device data, including service access logs.
- Usage and event data from platform interaction.
- Marketing preferences where relevant.
3. How we collect personal data
- Directly from you when you register, subscribe, or contact us.
- From your employer, workspace administrator, or authorised representative.
- Automatically through your use of the website and platform.
- From service providers, payment providers, or integration partners where relevant.
4. Why we use personal data
- Provide, maintain, secure, and support Fusebyte services.
- Manage accounts, subscriptions, billing, and operational access.
- Respond to enquiries and support requests.
- Monitor performance, reliability, abuse, and security.
- Improve product functionality and service quality.
- Send service and account notices.
- Send marketing communications where permitted by law.
5. Lawful bases
We process personal data under one or more lawful bases, including performance of a contract, compliance with legal obligations, legitimate interests, and consent where required.
6. Sharing personal data
We may share personal data with:
- Hosting and infrastructure providers.
- Analytics and observability providers.
- Communications and support providers.
- Payment and billing providers.
- Contractors and professional advisers acting under confidentiality obligations.
- Regulatory, legal, or law enforcement authorities where required.
- Successor entities in the event of a transaction affecting Fusebyte.
7. International transfers
Where personal data is transferred internationally, we apply appropriate safeguards such as adequacy mechanisms, standard contractual clauses, or UK transfer mechanisms where applicable.
8. Data retention
Personal data is retained only as long as reasonably necessary for service operation, legal obligations, contractual commitments, record-keeping, dispute handling, and enforcement purposes.
9. Security
We use technical and organisational measures to protect personal data. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
10. Your rights
Depending on your location and applicable law, you may have rights to access, correct, erase, restrict, object to processing, or receive portability of your personal data. You may also withdraw consent where consent is the legal basis. Contact sayhello@fusebyte.ai.
11. Marketing communications
You can opt out of marketing communications at any time using unsubscribe options in messages or by contacting support.
12. Cookies and similar technologies
Fusebyte uses cookies and similar technologies for service operation, usage understanding, performance improvement, and security. Where required by law, non-essential cookies require consent. See our Cookie Notice.
13. Third-party links and services
Fusebyte may link to or integrate with third-party services. We are not responsible for the privacy practices of third parties.
14. Complaints
Contact us first at sayhello@fusebyte.ai. If you are in the UK, you may also raise concerns with the Information Commissioner's Office (ICO).
15. Changes to this Policy
We may update this policy from time to time. Updates will be posted on this page and the "Last updated" date will be revised.